Why didn't I receive my product/download?!
Hello and thanks for your order, we appreciate you!
This can be caused by 2 reasons...
First thing to do is check your spam/junk email folder!
Quite often emails sent from our automated systems end up in your spam/junk email folder. Please check there & see.
Second, there can be delays with PayPal releasing your order details to our system. These delays can range from several minutes to a few hours.
If you still haven't received an email with your download instructions, then please open a support ticket.
Please allow 48-72hrs for a reply during weekends or public holidays. Your support ticket will be answered ASAP.
We truly appreciate you as our customer & thank you for your patience.
You're also welcome to call our support line at USA +1 (800) 571-0238 Monday - Friday.